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  Session 02: Effective Communication Techniques


One might reasonably assume that interacting with a pregnant or breastfeeding mother might be the same as interacting with any other client. However, unlike clients who have a disease condition or a problem to solve, most pregnant mothers need to make a feeding decision, and most breastfeeding mothers need to have the wherewithal to follow through on their decision to breastfeed. As such, it’s critical to avoid data-gathering techniques which elicit little information, discourage conversation, or a judgmental approach. Similarly, it’s critical to avoid tactics that undermine the mother’s confidence or directives that are more of a command than a suggestion.

This Program is Best For:
  • Lactation consultants
  • Nurses
  • Dietitians
  • Doulas
  • Midwives
  • Anyone seeking to improve communication regarding breastfeeding and build confidence and support for the mother.
Helpful For:
  • Lactation Counselors
  • Childbirth Educators
Love to learn at your own pace? This learning program is for you! You can take it along with you on your MP3 player, and re-play as many times as you wish!

Time Allotment:
The number of hours needed to complete this program is approximately 2.

  • Baby-Friendly Hospital Initiative Session 02: Effective Communication Technics for Helping the Breastfeeding Mother
Continuing education credits are included
2 CERPs for Lactation Consultants
2 Contact Hours for Nurses

This program expires on December 31st in the year following purchase. Program expiration dates can be extended at the discretion of Breastfeeding Outlook.

This program will be loaded onto your My Account page within 10 minutes of purchase. Login to your account and click on the "My Account" tab at the top of the page.

Looking for training for your hospital? Need help going Baby-Friendly? As a former president of Baby-Friendly USA, Marie is uniquely equipped to see you to your goal. Call us at 703-787-9894 or email to request special pricing for your hospital and see if your are eligible for a FREE one-hour consult!

Web site registration is
required before purchasing this item.
Login/Register here: