Continuing Education

Online Learning Programs - FAQs

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Post Tests & Updates for
Hard-Copy Learning Programs

Frequently Asked Questions about Online Learning Programs

How do the online programs work?
Each online program includes learning material in the form of a video, audiocast, or document, a post-test, evaluation, and certificate. Video programs have slides for you to view as Marie teaches. Some programs also include a printable PDF outline of the learning material and learning exercises.

How do I access the online programs I purchase?
Under normal circumstances, it takes about 10 minutes for your program to load into your account after purchase. After that, refresh your browser window, login to your account on our website, and click the pink My Account tab at the top right of the screen. Your programs are all listed on this page. Just click “Start Program” to get started.

May I complete the entire online learning program from any computer?
Yes! As long as it connected to the Internet. Just go to our website and login to your secure account, from anywhere.

Are any additional books or materials required to complete the programs?
No. Everything you need to complete the program is included. Most programs have extensive bibliographies listed in the PDF Outline or Handout and may suggest other resources that could clarify concepts or expand the learner’s knowledge, but these are not required.

I would like both nursing contact hours and CERPs. Do I pay an additional fee to get credit for both?
No. Your Certificate of Achievement will show approval from multiple certifying bodies. The fee that you've paid covers all.

How long to I have to complete the program?
Most of our continuing education programs are good until Dec 31st of the year following purchase. The expiration date is provided on the product detail page when you add the item to your count and also on the Read Me First document in the program. Expiration dates can be extended at the discretion of Breastfeeding Outlook.

How do I get my certificate?
When you have completed the program and the evaluation, your certificate will be available for you to print or to download and save to your computer. If you lose it, just come back to your account and reprint it!

Do all online programs include a printable outline?
Most of our individual online learning programs include printable PDF outlines.

What is the post-test?
An online, multiple-choice test to assess what you have learned from the program. The number of questions vary but average about 5.

How difficult is the post-test?
The post-test includes recall and application questions with a moderate level of difficulty. Marie will not make it too easy on you because she wants you to learn. It is likely you will be asked questions that require you to apply what you learned, not just to recall facts. You must answer all questions correctly to get your certificate.

How many chances do I have to pass the post-test?
Unlimited. The program will continue to bring you back to the post-test until you have answered all questions correctly. For each incorrect response, you will be provided a rationale for why your response was incorrect so you select another answer.

How many questions do I need to answer correctly to pass the test?
For online tests, you must get 100% correct to print your certificate. The system will continue to bring you back to any questions you answered incorrectly until you get all of them correct. Then you will have access to complete the evaluation and print or download your certificate. For printed post-tests (from old hard-copy versions of the programs), the passing level is 80% (see the next question).

I have a hard-copy of one of your programs, can I still get continuing education credits?
It depends. If we are still awarding credits for the program, it will be listed in the Store under Continuing Education Fees for Physical Products. If the program is found on that page, you may purchase online access to the test and certificate for this page or you may send in the hard-copy test that came with the program. If you submit the hard-copy test, you must include payment with your test submission. For hard copy tests, 80% correct is required to pass. If you pass the test, you will be e-mailed your certificate. If you do not pass the test you will be notified to re-submit the test and an additional fee of $10 will be charged for each subsequent test submission until a passing score is reached and the certificate is issued. Please check the Instructions at the beginning of the package or the post-test at the end of the package for more details.

Other organizations charge an additional $25 fee to people who use borrowed materials to earn continuing education recognition. How much extra will you charge my friend if she borrows my hard-copy program and applies for credits?
Your friend will pay the same amount for continuing education application as anyone. There are no extra fees!

If I have a hard copy program, where do I send the completed post-test?
You may submit your post-test and other materials by mail or fax:
Breastfeeding Outlook, Dept. CE
PO Box 387
Herndon VA 20172-0387
Fax: 703-787-9895

If you fax your post-test, please print clearly with black ink and avoid writing towards the edge of the page. Even if you get a confirmation that your fax was received, you should email us at or call us at 703-787-9894 to ensure our fax actually printed it. You can expect a response with your score in about two business days. Do not send your post-test to your certifying or licensing agency, as they are not involved in the preparation or processing of your post-test!

If I fail the hard copy test, do I have to pay to take it again?
Yes. You must attain a minimum of 80% to pass the test. If you fail, you will need to resubmit your test with a $10 processing fee. The processing fee applies to all test resubmissions required to achieve a passing score.

How can I find out about updates or modifications to the learning programs?
Check on our Updates page.

May I contact you if I have questions or comments?
Yes, please do! We enjoy hearing from people who use our publications. The best way to reach us is through e-mail. Send your comments to or Breastfeeding Outlook, PO Box 387, Herndon VA 20172-0387. We discourage phone calls, which are more time-consuming for our staff and would eventually force us to raise our prices.

I really enjoyed this package. Do you publish others?
Yes! Click here to see all of our Online Learning Programs.

Course Policies

Click here to read our Course Policies.